At Protein High, your satisfaction is our priority. If for any reason you are not happy with your purchase, we offer a 15-day return and refund policy. Please read the following terms carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The request for return must be made within 15 days of the delivery date.
  • The product must be unused, unopened, and in its original packaging.
  • The product must be in the same condition as you received it, along with proof of purchase (invoice or order confirmation).
  • Items such as opened supplement jars, used products, or products without original packaging will not be accepted for return due to health and safety reasons.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Opened or partially used supplements.
  • Products purchased on sale or clearance (unless defective).
  • Gift cards and promotional items.

3. Return Process

  1. Contact us at [your email/phone] within 15 days of receiving your order to initiate a return.
  2. Our support team will guide you through the return process and provide a return address.
  3. Customers are responsible for the shipping costs of returning the product (unless the product was damaged or incorrect).

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–7 business days to your original payment method.
  • Shipping charges (if any) are non-refundable.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong item, please contact us immediately with photos. In such cases, we will provide a full replacement or refund, including shipping costs.

6. Contact Us

For any questions or assistance with returns and refunds, please contact us at:

Protein High
Aligarh, Uttar Pradesh, India
📧 Email: info@proteinhigh.in
📞 Phone: +91 98118 27301